Chalet Isabella Terms & Conditions

Making a booking and deposit.
To make a booking either email us or telephone with your requirements. At the time of booking a deposit of 20% is payable to secure the booking. Payment should be by credit card, so please your details to hand.

We will confirm your booking by email. Please check the details are correct as you may not be able to change them at a later date. Deposits are non refundable unless we can resell the rooms

Payment
For Winter holidays the balance of the holiday must be paid no later than 8 weeks prior to the commencement date of the holiday. For bookings made within 8 weeks of the commencement date the cost of the holiday is payable at the time of the booking . If payment is not made in full by 8 weeks we reserve the right to cancel your holiday and levy the appropriate cancellation charges outlined below.

For Summer holidays the balance may be made in the chalet by credit card or Euros.

Prices
Once your booking has been accepted we guarantee there will be no increase to the agreed price unless you change your booking in anyway.

Cancellations or alterations by the client.
If for any reason you or a member of your group has to cancel your holiday a cancellation charge will apply as set out below. Cancellations will take effect when written notification is received from the person booking the holiday.

Notification received before holiday commencement date
More than 56 days loss of the deposit
56-29 days 50% of the total price
28-15 days 70% of the total price
Less than 15 days 100% of the price

Cancellation by us
In the unlikely event that we are forced to cancel your holiday due to circumstances beyond our control. We will offer you the choice of either purchasing another holiday from us receiving or paying any price difference
Or a full refund.

Security
We take the issue of Chalet security seriously, however due to nature of Chalet holidays. The Chalet may not be locked at all times. Please note that there will be shared access with other guests and ensure that you act appropriately to minimise security risks.

Special requests
Please let us know any special request you have at the time of booking , and we will do our best to meet them, although we cannot guarantee it.